Support
eBay Power Suite · version 2.0.0
Email support
Bugs, questions and feature requests all go to the same place. I usually reply within a couple of days.
s.shamazsaeed@gmail.comA tool is missing from an eBay page
The tools attach on eBay's search, listing and purchase-history pages across the eight supported marketplaces. eBay changes its page layouts region by region, so if a panel is missing on one site but present on another, send me the URL and I will update the selectors.
Sold price data looks wrong or empty
Sold comps come from eBay's own public sold listings, fetched as you research, so an item with few recent sales will show thin data. Results are cached for a while to keep requests down — clear the research cache from the popup if you want a fresh pull.
The AI listing writer is not working
It needs your own Anthropic or OpenAI key, entered in settings, and requests go straight from your browser to that provider. Errors here are almost always an exhausted quota or an expired key, which the provider's own dashboard will confirm.
Price alerts are not arriving
Tracked listings are checked hourly by a background alarm, so Chrome has to be running. Check notification permission for Chrome in your operating system settings, and if you are using a webhook, confirm the URL still accepts posts.
Your data
Nothing you type leaves your browser, so there is no account to delete and no export to request. Clearing your browser data or removing the extension erases everything it saved. The full detail is in the privacy policy.
Feature requests
Requests that come up often get built. Tell me what you were trying to do and what got in the way — that usually shapes the answer more than the feature name does.